US BASED – ALDELO FOR RESTAURANTS AND MICROSOFT DYNAMICS RMS STORE OPERATIONS TECHNICAL SUPPORT AND TRAINING – AVAILABLE 24 HOURS A DAY 7 DAYS A WEEK
SunrisePOS, Inc. offers many technical support options to fit our customers exact support needs. Normal Business Hour Monthly Support Plans – Telephone and Remote Assisted Support - 24/7 UNLIMITED On-site Professional Services – We are ALWAYS just a phone call away!
Professional Installation
The STSI experienced installation professionals are certified to install all of our POS hardware and software that we offer. Their expertise will ensures that your system will be set up correctly the first time. And in hours – Not Days.
POS System Training
STSI will provide a complete and in-depth training session to make sure that you and your staff are fully capable of utilizing your POS solution from the very beginning. Our experts will insure that you are familiar with all of your system’s amazing features.
Onsite Maintenance
Onsite maintenance is available if needed and you can be assured that you will receive prompt support if any issue arises that requires this service.
Optional Offsite Database Backup (Billed Monthly)
The STSI Offsite Database Backup service automatically stores all of your critical data at our secure offsite location. This allows you to rest assured that your important business information is always safe, even in the event of a power outage or physical damage to your system.
24 Hour In-House US – California Based Customer Service and Technical Support
Sunrise Technical Services , Inc. is ready to accommodate all of your support needs at any time of the day or night and all requests will be handled by our highly trained, in-house staff. Additionally, our award winning customer service and technical support representatives are ready to help you with your issues 24 hours a day, 7 days a week.
Remote Assisted Support
Our support team will be able to log into your system (with your approval only) to repair any issues with the software, troubleshoot hardware issues and provide additional training as needed. You will be able to observe the support team as the changes are made, allowing you to address the issue on your own in the future.
THREE WAYS TO GET THE TECHNICAL SUPPORT YOU NEED!
BY TELEPHONE – (714) 444 – 2247 AND FOLLOW THE MESSAGE PROMPTS FOR TECHNICAL SUPPORT
BY EMAIL – SUPPORT@SUNRISETECHNICAL.COM
VIA THE WEB – SIMPLY CLICK HERE TO BE CONNECTED TO A LIVE SUPPORT TECHNICIAN
SunrisePOS, Inc.’s service division and sister company STSI provides a majority of our professional services and technical services. STST’s services are unmatched and industry proven for over a decade and offer solutions such as – but not limited to:
- On-Site and Remote Assisted Aldelo for Restaurants POS System Installation and Training Services
- On-Site and Remote Assisted Comcash POS System Installation and Training Services
- Multi-location POS System Role-Out Services
- Remote Assisted POS Installation and Training Services of ALL Kinds
- CCTV Surveillance Camera System, Digital Signage System and access control system Installation Services (Remote Access Systems Available)
- 24/7 – 365 Remote and On-Site POS Technical Support
- 24/7 – 365 Remote access / Telephone Training
- Hard-wired and wireless networks – Mesh Wireless Networks Also Available
- Per Incident – Monthly – And Annual 24/7 Support and Maintenance Services Available
- Off Site Data Back-up Services
- Multi-Location POS Enterprise Level Management Systems
- On-Line Ordering and Web Cart Interface Systems including iPhone and Android Apps
- Professional Business System Consulting
- Custom Solution Development – And Much More…..
Call us 24 hours a day – 7 days a week (714) 444-2247 or click here to start a support trouble ticket
Turn Key POS Systems are pre-configured at our facilities with the following procedure:
HARDWARE & SOFTWARE PRE-CONFIGURATION:
- All Hardware is Burned In for a Minimum of 24 Hrs Before Shipping.
- Software in Installed, Windows is configured for Optimum POS performance.
- Multi-Terminal Configurations – will include Windows Network TCP/IP Configuration and Testing.
- All required cabling will be tested, Clearly Labeled and included with their respective POS Hardware, also included is easy to follow instructions for you and running in a SNAP!
ADDITIONAL SERVICES:
ALDELO Custom Menu Programming Services – Our Staff can quickly Program your Custom Menu, with all Modifiers and Food Prep Questions needed to run your operation smoothly. Most Top Level Menu’s can be programmed for FREE in some cases but difficultmenus or second level menu programming fees start at $300.00.
Have a Very large OR Complex Menu? Fax or email us your Menu for a FREE Quote.
PER INCIDENT PHONE SUPPORT FOR CUSTOMERS NOT ON CURRENT SUPPORT CONTRACTS
On-Site and Remote Assisted Software Training
Unlike any other time in our history, technology is changing at an unprecedented rate. Keeping up with current industry trends is a big challenge. Although computers are intended to help people become more productive, they often leave us confused and frustrated as their ability to do more at an accelerated rate can seem almost mind boggling.
Through our sister company Sunrise Technical Services, Inc. we can offer you basic or advanced training to move ahead with your personal skills and keep up with current trends. We provide patient, individualized coaching and small group training for businesses covering most all Windows and Mac computer functions and software applications including:
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Hardware and Software Support #’s
Aldelo Direct 209-338-5481
Dell 877-861-3355
Elo 800-557-1458
Epson 800-234-1445
ID Tech 800-984-1010
Logic Controls 516-248-0400
MetroLogic 856-537-6400
MMF 800 769-1954
Star 800-782-7636
Touch Dynamics 732-382-5701
Verifone 877-659-8981
Whooz Calling 800 240-4637